FAQ

Creating an account is quick. Choose the sign-up option on the website, enter your required details, and confirm your information. Once your account is active, you can start playing with Gold Coins right away and claim available Sweeps Coins offers when eligible. Keep in mind: Only one account is allowed per customer. If you accidentally create more than one, it can cause delays with promotions, verification, or redemptions later. If you ever get stuck during sign-up, reach out to support at support@regalcoinscasino.com and include the email you used to register so they can assist faster.

Regal Coins Casino uses two types of coins: Gold Coins (GC) are used for entertainment play on the site. You’ll see GC included in bonuses and coin packages. Sweeps Coins (SC) are used for promotional sweepstakes play. When you play with SC and meet any applicable playthrough requirements, you may be eligible to redeem SC for prizes (subject to rules and thresholds). This setup is designed to keep gameplay flexible - you can enjoy games casually with GC, while SC promotions add extra value for players who want the chance to redeem.

New players can receive a Welcome Bonus of 100,000 Gold Coins + 1 Sweeps Coin. No promo code is needed - just sign up and follow the on-site prompts to claim it. Key details: The Sweeps Coin portion typically has a 1x playthrough requirement, meaning you’ll need to play it through once before it’s eligible for redemption (assuming you meet all other redemption requirements). Eligible games include slots, specialties, crash titles, and fish shooting games. Eligibility note: This offer is available in the United States, excluding CA, CT, DE, HI, ID, LA, MI, MT, NV, NJ, NY, TN, and WA.

Most Regal Coins Casino promotions do not require a promo code - including the welcome bonus, daily login rewards, VIP program offers, and refer-a-friend bonuses. For the Postal Request Free Sweeps Coins promotion, you’ll use a unique 11-digit Postal Request Code generated through the site’s process. That code is tied to your request and must be submitted correctly for your request to be reviewed. If you see a bonus advertised and you’re not sure whether a code is needed, check the promo details on the site or contact support.

Regal Coins Casino is crypto-only for purchasing Gold Coins and for prize redemptions. More than 10 cryptocurrencies are accepted. Fiat payment methods like Visa or MasterCard are not compatible here. If you see Visa or MasterCard listed elsewhere, treat that as general payment-method info - on Regal Coins Casino, purchases and redemptions are handled through crypto. Before you buy a package, double-check: You’re sending the correct coin to the correct wallet address. Your network selection matches (to avoid failed transfers). You understand any network fees your wallet may charge.

Your first purchase can include bonus value, with packages that can award up to 5,000,000 Gold Coins + 220 free Sweeps Coins. No promo code is needed. Package examples include: $4.99 for 100,000 GC + 10 SC, up to $99.99 for 5,000,000 GC + 220 SC. The Sweeps Coins in these offers generally have a 1x playthrough requirement. Eligible games typically include slots, specialties, crash, and fish shooting. Availability is limited to eligible U.S. states (with the same exclusions listed in the welcome bonus section).

Playthrough means you must wager the Sweeps Coins a certain number of times before they can be redeemed as prizes. At Regal Coins Casino, Sweeps Coins can have 1x to 20x playthrough depending on how they were obtained - but in most cases, the requirement is 1x. Important gameplay rule: Wagering on live games and table games contributes 0% toward playthrough. If you’re working to clear a playthrough requirement, focus on eligible titles such as slots, specialties, crash, and fish shooting (as stated in the promo terms). When in doubt, open the promotion terms in your account area to confirm the exact playthrough for that specific SC award.

The minimum prize redemption threshold is typically $50, which equals 50 Sweeps Coins (50 SC). If your balance is below that, you’ll need to continue playing and building your eligible SC amount before requesting redemption. Also remember: Any required playthrough must be completed first. Verification may be required before your first redemption is approved. Redemptions are processed via cryptocurrency.

Yes, you may be asked to complete a KYC verification process, especially before your first redemption. This is a standard security measure designed to help prevent fraud, protect accounts, and ensure the platform can follow promotional sweepstakes rules. Verification usually includes confirming identity details and may require documents. Submitting clear, accurate information helps avoid delays. If your details don’t match your account info, your verification can take longer. If you have questions during verification, contact support at support@regalcoinscasino.com.

Regal Coins Casino hosts a wide mix of game types, including slots, specialties, crash games, and fish shooting titles. Content comes from a strong lineup of studios, including 3 Oaks, Betsoft, BGaming (Softswiss), Booming Games, Evoplay, Hacksaw Gaming, Playson, Swintt, Turbo Games, and many more. This variety means you can rotate between classic-style spins, high-volatility features, and quick-session formats depending on your mood and coin balance. Game availability can vary by location and promotion terms, so check eligibility if you’re aiming to clear playthrough on a specific offer.

Yes - Regal Coins Casino is designed to work on mobile so you can play from your phone or tablet. For the best experience: Use an up-to-date browser. Keep a stable connection (Wi-Fi or strong cellular). Close unused apps if your device slows down during gameplay. If a game doesn’t load, try refreshing the page, clearing cache, or switching browsers.

If something isn’t working (log-in issues, a game freezing, or a missing bonus), start with quick fixes like refreshing, clearing cache, or trying another device. If the issue continues, contact customer support by email at support@regalcoinscasino.com. To speed up help, include: Your account email, device type, browser, screenshots if possible, and the time the issue occurred.